HOW TO FIND AVAILABLE PAYMENT METHODS

Login to your Goldroll account and hit the + button to open the Cashier. Here you will find all available deposit options in your region.

Alternatively, contact customer support on live chat, and they will be happy to advise you. You can also email [email protected].

HOW DO I MAKE A DEPOSIT?

Open the Cashier and select the payment method you want to use. You will then be prompted to choose an amount and enter your payment details.

When you have done this, confirm your deposit, and it will process.

ARE DEPOSITS INSTANT?

Yes, as soon as your deposit has been processed successfully, your balance will be updated with your new funds.

WHAT CURRENCIES DOES GOLDROLL SUPPORT?

Although we support deposits from players in multiple countries, we only process deposits and withdrawals in euros.

Payment fees may from time to time be applied on transactions depending on the chosen payment method, bank, card issuer and country of the bank.

HOW DO I MAKE A WITHDRAWAL?

When you are logged in, you will see a ‘Withdrawal’ option in your main menu. Select this, choose your withdrawal method, the amount you want to withdraw and confirm your withdrawal.

Please note withdrawals typically need to be made via the same method you used to deposit. So if you used Visa to make a deposit, you need to withdraw your funds to the same Visa card.

If that payment method is no longer valid for whatever reason, please get in touch with customer support.

HOW FAST ARE WITHDRAWALS PROCESSED?

We process all withdrawals within 72 hours and, depending on your withdrawal method, these can be instant. Often cards and bank methods take a few days to reach you - this is out of our control.

Fully verified players may benefit from quicker withdrawals.

HOW DO I VERIFY MY ACCOUNT?

Goldroll is obliged by various laws and regulations to confirm the identity of players. If you are asked to verify your account, you will need to provide a copy of some national ID, like a passport or national identity card.

In addition, we need to see a recent proof of address document, such as a bank statement or utility bill displaying the name registered to your account and your current address. In some cases, additional verification steps will need to be followed.

For players who make deposits exceeding €2,000, we also require you to complete a short Source of Wealth questionnaire that asks how you are funding your gambling. We may also require supporting documentation.

All documents and information submitted to Goldroll as part of any verification process is treated with the utmost discretion and is only seen by qualified staff.

TIPS FOR A SMOOTH PAYMENT PROCESS AT GOLDROLL

• Ensure your name is spelt correctly when signing up and that it matches the name on the account of your payment method
• Only ever make payments with your own payment methods - don’t use a friend or family member’s account!
• Be prepared to verify your account
• If you deposit large amounts, please complete the required Source of Wealth questionnaire
• If you have any questions, our knowledgeable and friendly live chat team can help you straight away